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“On November 10th, one of your employees, Mr. David Walker (Burlington Division), was
scheduled to come to my home and check out wiring at 7:30 a.m.  I wanted you to know that
this was one of the best customer service experiences that I have ever had.  Mr. Walker was
there on time, patiently listening to my concerns about a short in my wiring and a ground wire
that had been disconnected; then he went to work.  When it became apparent that the fixture I
was concerned with was not the source of the problem, Mr. Walker went to the extra effort to
crawl up into my attic, pull up the wiring, and sort through it all until he found the problem.  My
house had a hot wire and a neutral wire that were crossed and laying in the insulation.  Mr.
Walker saved my home from the potential of a destructive fire."

"Mr. Walker was also one of the most courteous and considerate workmen I have ever had in my
home.  He offered to clean up the insulation and wiring which had fallen on the floor during the
repair work.  He took the time to explain to me why I was still having a flicker in my lighting even
after the problem in the wiring was fixed.  I have rarely come across an employee that does their
job with such excellence.  Based on this excellent service, I will be recommending your
company to everyone I know who needs electrical service.  Thank you for running a business that
truly delivers valuable service, and for employing such an exceptional person.”


Cheryl Wooten, Burlington, NC


   
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