Customer has High Praise for Fayetteville Service Technician Gary Smith
Customer service is a very important part of the Watson Way. We received a fantastic letter from our customer Jessie Robinette on the professional job our service technician Gary Smith (Watson Energy Solutions and Services - Fayetteville) accomplished. We want to share this letter with you.
Hi Bill (Bill Ellis, Service Supervisor),
I know it's been a few months since we've spoken but My name is Jessie Robinette from Fayetteville, ring a bell? We were the family with the pool nightmare...you're probably cringing now but I swear this email is nothing but good. I'm a little late, I honestly think I just wanted to put it out of sight and mind for a while. But I wanted to make absolutely sure that Gary got his due kudos. With that said could you ensure this gets to the proper people.
From the beginning, Gary arrived on time and was extremely professional. As a military spouse that is often alone and overlooked, AKA can I speak to your husband, I was so appreciative to be treated as not just a customer but as a respected point of contact. He got straight to work upon arrival and communicated when necessary. Even though it was ridiculously hot outside he worked from the time he arrived until the job was done. Even when I asked if he wanted a drink he politely thanked me and declined. If that wasn't enough throughout the complication with the pool he was willing to be patient enough to wait on the pool company to arrive and troubleshoot why the motor on the pool wasn't working properly.
Once we were able to determine that we had a faulty pump and the code updates needed to take place, he always showed up pleasant, on time, and professional. I know I touched on it before but as a military wife, I am often overlooked by repairmen. They seem to think that since I'm female that I don't need to know details or am not inclined to interpret the information given. I am usually questioned at decision time whether my husband would be a more suitable point of contact. Then once they figure out he's not available they seem to want to take advantage and make an extra buck or dumb down the conversation with a disrespectful tone. Which is why they instantly lose our business. Speaking with Gary was so refreshing since he never entertained the mindset of either of these.
He was given the task of following through with our RIDICULOUSLY long pool process and followed it to the letter. We now have a functioning pool motor that is up to code and a new outdoor panel on our old house. She appreciates it and so do we. Please see that Gary has the professional pat on the back that he so well deserves. If we were to stay in Fayetteville longer than this summer you'd have a customer for life. Sadly it's our time to move on but I will sing Watson Electric's praises, due to Gary's work, to anyone in our community that needs it and being military I hope you appreciate how big our community is.