Customer service is a very important part of the Watson Way. We received a fantastic letter from our customer Jessie Robinette on the professional job our service technician Gary Smith (Watson Energy Solutions and Services - Fayetteville) accomplished. We want to share this letter with you.

Hi Bill (Bill Ellis, Service Supervisor),​

I know it's been a few months since we've spoken but My name is Jessie Robinette from Fayetteville, ring a bell? We were the family with the pool nightmare...you're probably cringing now but I swear this email is nothing but good. I'm a little late, I honestly think I just wanted to put it out of sight and mind for a while. But I wanted to make absolutely sure that Gary got his due kudos. With that said could you ensure this gets to the proper people.

From the beginning, Gary arrived on time and was extremely...